At Joel Self, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and make purchases from our store. By using our website and services, you agree to the practices described in this policy.
- Information We Collect
We collect the following types of information from you when you use our website:
Personal Information:
- Account Information: When you create an account, we collect personal details such as your name, email address, shipping address, and phone number.
- Order Information: When you make a purchase, we collect details about your transaction, including the products you purchase, payment information, and shipping details.
- Communication: If you contact us through customer service, we may collect information such as your name, email, order number, and any other relevant details to assist in your inquiry.
Non-Personal Information:
- Browsing Data: We automatically collect data on how you use our website, such as your IP address, browser type, device information, and pages viewed. This data helps us improve our website’s performance and user experience.
- Cookies: We use cookies to enhance your browsing experience, store your preferences, and analyze website traffic. You can manage cookie settings through your browser.
- How We Use Your Information
We use the information we collect to:
- Process and Fulfill Orders: To complete your purchase, process payments, and deliver products to you.
- Improve Our Services: To enhance our website, product offerings, and customer experience by analyzing browsing data and user preferences.
- Communicate with You: To send order confirmations, shipping updates, and promotional offers. You can opt out of marketing emails at any time by clicking “unsubscribe” in the email or by adjusting your account settings.
- Provide Customer Support: To respond to inquiries, process returns or exchanges, and resolve any issues related to your orders.
- Prevent Fraud: To protect against fraudulent transactions and ensure the security of your personal information.
- Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party companies that help us run our business, such as payment processors, shipping carriers, and email marketing platforms. These third parties are obligated to protect your information and use it only to provide the requested services.
- Legal Compliance: If required by law or to protect the rights, property, and safety of Joel Self or our customers, we may disclose your information to authorities or other parties.
- Data Security
We take the security of your personal information seriously and employ industry-standard encryption and security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.
- Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: You can access and update your account information by logging into your account.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters at any time by clicking “unsubscribe” in the email or adjusting your preferences in your account.
- Delete Your Account: If you wish to delete your account or request that we stop using your personal data for marketing purposes, please contact our customer support team.
- Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., pixels & web beacons) to improve the user experience on our website. Cookies help us understand user behavior, customize your preferences, and analyze website performance. You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.
- Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or affiliate sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
- Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information.
- Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
